Privacy Policy

Information We May Collect

The information we collect depends on how you interact with Soul Relaxation.

Information you provide

• Name and email address
• Account and profile information
• Information submitted through contact or request forms
• Community posts, replies and other content you choose to publish
• Order, billing, shipping and transaction-related information when you make a purchase
• Any other information you voluntarily provide to us

Information collected automatically

When you use the Website, certain technical information may be collected automatically, such as your browser type, device information, IP address, referring pages, pages visited, approximate location derived from technical information, and interaction or diagnostic data.

Google Sign-In

Soul Relaxation may allow you to create or access an account using your Google account.

When you choose Google Sign-In, we may receive basic account information made available through the authorization you approve, such as your name, email address and profile information.

We do not receive your Google password. Your use of Google services is also subject to Google's own terms and privacy practices.

Accounts, Orders & WooCommerce

If you create an account, purchase a Soul Wear product, subscribe to a service or use other shopping or personalized-service features, we may process information necessary to maintain your account, process your order and fulfil your request.

This may include your name, email address, phone number, billing and shipping address, order details and other information you provide during checkout or an account interaction.

For physical products, relevant order and delivery information may be shared with shipping, courier or fulfilment providers where necessary to prepare, dispatch and deliver your order.

Soul Community

Soul Community allows users to participate in discussions, ask questions, post replies and interact with other members.

Information you intentionally publish in public areas of the community may be visible to other visitors and may be indexed by search engines. Please avoid posting private, confidential or sensitive personal information in public discussions.

We may process community information for moderation, spam prevention, safety, abuse prevention and enforcement of our community rules.

How We Use Information

We may use information collected through Soul Relaxation to:

• Operate and maintain the Website
• Create and manage user accounts
• Provide requested services or content
• Respond to enquiries and support requests
• Process, fulfil, ship and manage orders and purchases
• Operate and moderate Soul Community
• Improve website functionality and user experience
• Detect spam, fraud, misuse or security problems
• Comply with applicable legal obligations

Cookies & Similar Technologies

Soul Relaxation may use cookies and similar technologies to keep the Website functioning, remember user sessions and preferences, support account features, understand website usage and enable certain third-party services.

Some cookies may be essential for features such as account login, security, community functionality or shopping-related services.

Where required, non-essential cookies will be handled in accordance with applicable consent requirements.

More information can be found in our Cookie Policy.

Analytics

We may use analytics services to understand how visitors use Soul Relaxation. These services may collect information such as pages viewed, general device or browser information, approximate location and interactions with the Website.

Analytics information helps us understand performance, improve content and identify technical issues.

YouTube & Embedded Content

Soul Relaxation features content associated with projects including Relax with Jeevika and Melodify Soul and may display videos or other content using YouTube or other third-party services.

Embedded third-party content may behave as though you visited the third-party website directly. Those services may use cookies or collect information according to their own privacy policies and settings.

Third-Party Services

To operate the Website and provide our services, Soul Relaxation may use third-party providers for services such as hosting, authentication, analytics, video delivery, email, payments, shipping, order fulfilment, security and website functionality.

These providers may process information where necessary to provide their services and are governed by their respective privacy policies and terms.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing abuse and complying with legal or regulatory obligations.

Different types of information may therefore have different retention periods.

Your Choices & Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information, which may include requesting access, correction or deletion of certain information.

You may contact us if you have a privacy-related request. We may need to verify your identity before completing certain requests.

Security

We use reasonable technical and organizational measures intended to protect information handled through the Website. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Children's Privacy

Soul Relaxation is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information through the Website inappropriately, please contact us so the matter can be reviewed.

Changes to This Policy

We may update this Privacy Policy when our services, technologies or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.